Shipping

JoElla Milan Enterprises Inc. shipping fee's are kept to a minimum. In the US it is free shipping We ship by USPS Priority Mail. On small orders, they are sent First Class, unless the customer requests another choice .  Express Mail is also an extra option.

It is the responsibility of the customer to give us a safe place for the package to be delivered.   You may need a signature confirmation.  If you know it is not a safe place to receive mail, please put a note on your order. We are not responsible for stolen packages. Once a package shows delivered, that means it is scanned by the post office and delivered at the address.

We offer International Shipping.. Depending on the country and Product lines. We ship USPS First Class, Priority Mail, Express Mail and DHL

Being online 20 +years now, JoElla Milan Enterprises Inc. has clients all over the world.  We take care of them and their skin care needs.

When an order is larger, We send it Express Mail or DHL or First Class which is trackable, for safely purposes. Many times on International  JoElla Milan Enterprises Inc. pays a percentage of the shipping fee, since my concern is the safety of the order. 

On International Orders that are larger, they must be sent by Express Mail or DHL  and not Flat Rate Global Priority.  Express Mail, you must pay for this amount at time of purchase.  Some Priority is not trackable and JoElla Milan Enterprises Inc will not be responsible for a lost package. Express Mail or DHL may be insured and you may track the shipping number.  

We are not responsible for fee's charged by your country when you receive your package. This includes, taxes, duties or customs. That is the responsibility of the person the package is sent to.  If a package is denied due to taxes, we will charge a $20.00 fee. If you have a problem email us and do not send the package back. This incurs more shipping fee's.

Products that are ordered with the wrong address on the invoice by the customer, are the responsibility of the receiver. Resending is an additional fee.  If a refund is given, the shipping fee is deducted.

Shipping fee's are not refunded.