On returns, it is noted on your invoice
that products must be returned within 20 days with a receipt. You need
to call or email first before sending and receive return permission. I must receive permission from the vendor for a return. The vendor policies are becoming very strict and we have to adhere to their policies.
JoElla Milan Enterprises Inc. must follow the rules of each manufacturer. If the company of the product you are returning does not accept return, then JoElla Milan Enterprises cannot not accept the return. If you change your mind on a product and decide you do not want it, the products must be returned unopened and in perfect condition within 5 days of permission to return. Shipping on
any return is at the customers cost under all circumstances.
Products that are
returned and unopened and in perfect condition after 15 days may be
returned for credit or exchange only. No returns are allowed after 20 days.
Any returns that were purchased with Rewards point are to receive a credit only. Rewards points are the same as cash given from JoElla Milan Enterprises Inc. The amount of the purchase will be deducted from your Rewards points.
Any packages sent without prior approval from the manufacturer will receive a 15% restocking fee. If the products have been opened there is a 20% restocking fee. If the vendor accepts the return, then this is not enforced.
Shipping fee's will be deducted from the return.
Each manufacturer at times is backordered on a product. I update this information through my newsletters on a backorder situation. It is impossible to notify you individually. Most back orders are temporary and short term.
In some product lines, if you do not order (even though back ordered) you may not receive your products until the following order from the manufacturer. It is best to order and be sure that you will receive your order from the next shipment. If we have no date on a product, I will then remove it from my website until it arrives. Although frustrating, some products have a high demand and low supply from the manufacturer.
If you order the wrong product, do not open the packaging. Return it completely sealed from the manufacturer. If you open it, then a restocking fee applies